CURA

Support

Most things are answered below. If yours isn't, email us — we normally reply within two working days.

Manage or cancel a subscription

Subscriptions are billed and managed by Apple, not by us. Open Settings on your iPhone, tap your name, then Subscriptions, and choose CURA. Cancel at least 24 hours before the renewal date to avoid being charged for the next period.

Request a refund

Refunds are handled entirely by Apple under their refund policy. Go to reportaproblem.apple.com, sign in with your Apple ID, and select the CURA purchase.

Delete your account and data

Email us from the address on your account and we will delete your account and associated personal data. Scan images are never stored in the first place, so there is nothing to remove there.

Change your AI data-sharing choice

In the app, go to Profile → Legal → AI Data Sharing. You can grant or revoke permission at any time. With permission revoked, scans still work and fall back to on-device baseline results.

A scan isn't working

Scans need good, even lighting and a clear view of your face — no glasses, hair, or heavy makeup blocking the areas being read. If the camera won't open, check Settings → CURA → Camera. Still stuck? Send us your device model and iOS version.

Report a bug or suggest a feature

Tell us what you expected, what happened instead, and the steps to reproduce it. Screenshots help. We read every message.

Medical concerns

CURA is a cosmetic and informational tool. It cannot diagnose or treat anything. For a severe skin condition, an allergic reaction, or any medical concern, please see a qualified healthcare provider or dermatologist.

See also our Privacy Policy and Terms of Service.